My niece landed a job recently in a Starbucks, and it was interesting to hear about life as a new barista. Coincidentally, I finished Joseph A. Michelli's Leading the Starbucks Way: 5 Principles for Connecting with your Customers, Your Products, and Your People. Check out his website and blog.
1. Love, Humanity, and Humility should be your performance drivers.
2. If you don't have passion for your product or service, why should your customer?
3. Your customer service behaviors should include anticipating, connecting, personalizing, and owning.
4. You need to cherish and challenge your legacy. It's not just today's sale.
Michelli's book focuses on customer service and leadership, but the advice works for writers who are trying to market their work.