What I Learned from Starbucks and Joseph Michelli

My niece landed a job recently in a Starbucks, and it was interesting to hear about life as a new barista. Coincidentally, I finished Joseph A. Michelli's Leading the Starbucks Way: 5 Principles for Connecting with your Customers, Your Products, and Your People. Check out his website and blog.

1. Love, Humanity, and Humility should be your performance drivers.

2. If you don't have passion for your product or service, why should your customer?

3. Your customer service behaviors should include anticipating, connecting, personalizing, and owning.

4. You need to cherish and challenge your legacy. It's not just today's sale.

Michelli's book focuses on customer service and leadership, but the advice works for writers who are trying to market their work.


What Snow Days are Good for...

We got socked with another snow storm. I'm a beach girl. I consider it cold if it drops below sixty-five degrees. These storms that dump six to ten inches of snow are too much. Schools and work are closed, so it's a great day to read, write, and edit.

I'm working on the second round of edits for Virginia is for Mysteries. I also sent out some submissions. Now, the JRTs and I are going to enjoy the white stuff from inside next to the fireplace. I'm reading Ellery Adams' Murder in the Mystery Suite. What are you reading?

Nov. 21 Lethal Ladies' Lunch Break - Fountain Bookstore

Join the Lethal Ladies at Fountain Bookstore in Richmond, VA from 12:30 - 2:30 on Friday, November 21. Signed mysteries make great holiday gifts.

Come out and see Sisters in Crime members Mary Miley, Donna Andrews, Mary Burton, Lyndee Walker, Vivian Lawry, and me. We'll have signed copies of Virginia is for Mysteries.

http://www.fountainbookstore.com/event/lethal-ladies-lunch-break

David Baldacci's KING AND MAXWELL

I took a break from writing to read David Baldacci's King and Maxwell. I like his series about the former Secret Service agents.

This one begins during a storm on a dark road. King and Maxwell find a young man running in the rain with a gun. This rescue leads to a new case where everything is not as it first seems. The boy's father and a lot of money have disappeared during a secret mission in Afghanistan. The private eyes learn that the scandal goes all the way to the White House.

King and Maxwell battle a paramilitary group and multiple government agencies with all kinds of letters in their acronyms to solve the crime and find out what happened to the missing man and the money.

This is my favorite of Baldacci's series. I love that parts are set in Virginia. Baldacci is a good storyteller with strong male characters. His female characters are often caricatures. It reminds me a lot of how Hemingway portrayed females in his work.

King and Maxwell is well worth the read. There are enough plot twists to keep the reader guessing all the way to the end.

What I've Been Reading...

I just finished Claire Cook's Must Love Dogs: New Leash on Life. This is the sequel to her fun book about dating, life, and dog ownership.

The crazy Hurlihy family is back for more adventures. This time, the narrator and preschool teacher, Sarah is in a new relationship with a dream guy who has just one problem. His dog doesn't like her. If that wasn't enough, her home has been invaded her brother Michael who is recently separated. He moves in with Sarah and moons over his loss as he tends to stalk his wife in her new husbandless life.

The adventures begin when the ex-wife takes the kids to her parents in Savannah and cuts off all contact. The Hurhihy kids jump in with a spontaneous trip to help Michael woo back his ex-wife. Chaos ensues. But there is a second (or third chance) for everyone.

Claire Cook's books are great summer reads. Add this one to the beach or pool bag.