I read a lot of books on leadership and customer service. David Casullo's Leading the High-Energy Culture is a good reference for new or seasoned managers. But his life lessons also apply to writers. Here's what I learned...
1. "Raise the Bar" should be your rallying cry for yourself and your team.
2. Energize those around you.
3. Communicate clearly and with purpose and passion.
4. Behave consistently with your values and beliefs.
5. Know the lay of the land at your organization and adapt as you need to.
6. A successful leader demonstrates Character, Commitment, Competence, Courage, and Communication.
7. People are fascinated with secrets and mysteries. As a mystery reader and writer, this was my favorite.
8. Focus on face-to-face interactions. Important information should be delivered face-to-face and not through email or texts.
9. Communication is an art and a science.
10. Simple is hard. People don't have time for elaborate explanations. It takes longer to craft your communication for your audience.
11. When people remember your story, they remember the point, and they remember you.